1. Start with the firm’s actual bottleneck
Bosseo describes Custom Software as a way to turn a firm’s manual bottleneck into a working tool. Its public examples include client portals, intake tools, internal dashboards, referral-fee trackers and speed-to-lead tools. A firm should identify the event that starts the process, the person who acts next, the information that must be entered, and the point where work is delayed or duplicated.
Recommended approach
Bring one sentence to the consultation that begins with “someone at the firm has to manually…” Then test whether the problem is suitable for a small, focused build rather than a broad replacement system.
