1. Start with the Vinita service area, not a population assumption
Those are geographic facts, not evidence that prospective clients in both counties behave the same way or that your firm receives a predictable volume of inquiries from either area. Automation should therefore begin with the locations and matter types your firm already chooses to handle. A person contacting you about a Vinita matter may need a different owner or response path from someone contacting you about work elsewhere in your service area.
Recommended approach
Bring a clear service-area decision to the consultation: which locations are eligible for intake, which matter types are accepted, and which inquiries need review before a consultation is offered.
