1. Start with the workflow, not the feature list
Bosseo describes Custom Software as a way to build around a firm’s workflow rather than force the firm into an off-the-shelf process. Its public examples include client portals, intake tools, internal dashboards and referral fee trackers. That makes the first decision concrete: identify the repeated action that causes delay, duplicate entry or avoidable interruptions. The Village is a municipality in Oklahoma County, with a 2020–2024 ACS 5-year population estimate of 9,447 and a margin of error of 34. That geographic fact does not establish demand, case volume or software need. It does establish why your consultation should define the actual service area and users instead of treating a place name as a workflow.
Recommended approach
Bring one process map to the discussion. Name the person who starts it, the information they enter, the next handoff and the point where work stalls. Ask Bosseo whether the problem is suitable for a small custom tool or better handled another way.
