Start with the Guymon service area, not a population assumption
Automation should therefore be designed around your actual contact paths and service boundaries rather than an assumed market size. Begin by listing the geographic areas your firm intentionally accepts, the matter types you handle and the channels through which inquiries arrive. Then decide whether an inquiry outside those boundaries should be declined, referred, queued for review or routed to a different person.
Recommended approach
Bring a current intake sample to the consultation in a privacy-appropriate form. Review whether location, matter type and eligibility information are captured early enough for a person to make the routing decision.
