1. Make the first question easier to answer
A conventional form asks a visitor to name, describe and summarize a legal problem in a few fields. Bosseo’s public Video Intake page describes a different path: a visitor taps an intake prompt, sees a guided video survey and answers one question at a time. That structure is relevant when your Glenpool practice serves people who are uncertain about what belongs in an inquiry. It does not prove that every visitor prefers video or that completion will increase. The decision should be based on the questions your firm actually needs answered before a consultation.
Recommended approach
Review your existing contact form and identify the minimum information needed to decide whether an inquiry belongs with your firm. Then decide which questions should appear first, which should depend on the visitor’s answers, and which should wait until a staff member speaks with the person. Keep the intake focused on explaining the visitor’s situation, not on collecting unnecessary detail.
