1. Replace the blank first question with a guided path
A conventional contact form usually asks for a name, contact details and a free-text description. Bosseo describes Video Intake as a guided video survey that lives on a law-firm website. The visitor answers one question at a time, with the flow built around the firm’s practice areas. That structure gives you a specific decision to make: which initial questions help your team understand fit without asking a visitor to draft a legal narrative. Blanchard’s population estimate is eligibility context only, so the right starting point is your existing website journey and the matters you want to evaluate—not an assumption about how many people will use it.
Recommended approach
Review the current contact path for Blanchard visitors. Identify where a visitor must explain too much too soon, then decide which case-type and urgency questions belong in a shorter, guided sequence. Treat any proposed question set as an implementation choice to review with Bosseo, not as a claim about visitor behavior.
