1. Replace the blank first question with a guided path
A conventional contact form usually asks for a name, contact details and a free-text description. Bosseo describes Video Intake as a guided video survey that lives on a law-firm website. The visitor answers one question at a time, with the flow built around the firm’s practice areas. That structure gives you a specific decision to make: which initial questions help your team understand fit without asking a visitor to draft a legal narrative.
Recommended approach
Review the current contact path for Blanchard visitors. Identify where a visitor must explain too much too soon, then decide which case-type and urgency questions belong in a shorter, guided sequence. Treat any proposed question set as an implementation choice to review with Bosseo, not as a claim about visitor behavior.
