1. Turn “How did you hear about us?” into a usable record
A client’s memory is not a dependable substitute for a journey record. Bosseo describes Lead Attribution as connecting a lead’s channel, referrer, landing page, device and session detail with intake answers. The public product page also describes calls joining the same journey and outcomes extending beyond the initial lead to consultation and signed case. That distinction matters for a Sandusky firm deciding whether a marketing source produces the matters it wants, rather than merely visits or inquiries. Sandusky is a city in Erie County; if your firm serves both the city and the county, your reporting should preserve that distinction instead of treating every geographic reference as one market. Review whether your intake records identify the service requested and the geography served, then decide which outcomes matter to your practice.
Recommended approach
Ask to see how a lead journey would be associated with the case type, geographic scope and outcome fields your firm already uses. Do not treat the Census population estimate as a forecast of inquiries.
