What does Lead Attribution show for a lead?+
Bosseo’s public page describes a record containing the channel, referrer, landing page, device, session context and intake answers. It also describes calls joining the journey and outcomes continuing to consultation and signed case. The exact fields available to your firm should be confirmed in consultation.
Can it distinguish an Obetz inquiry from a wider Franklin County inquiry?+
The service page describes source and journey information, but it does not establish a particular geographic classification for your firm. Ask Bosseo how your chosen geographic boundaries should be represented and interpreted. Obetz and Franklin County are different geographic scopes.
Do I need to change how my team asks for a source?+
Bosseo says its attribution runs behind the scenes and that staff do not need to rely on a “how did you hear about us?” script. Your firm should still review its intake process, required information and applicable privacy obligations before adopting any arrangement.
Does attribution prove that a page or channel will produce cases?+
No. It can help organize observed journeys and outcomes, but past records do not guarantee future performance. Use the information for review and testing, not as a promise.
Can phone calls be included?+
Bosseo’s public page says calls can join the same journey, including the transcript, case-type tag and web journey. Whether that applies to your current setup and what information is available should be examined before implementation.
How does this relate to the ROI Dashboard?+
Bosseo describes Lead Attribution as feeding journey-level detail into its ROI Dashboard, with roll-ups by channel, case type and page. Ask which dashboard views fit your reporting needs and how incomplete or uncertain records will be presented.