What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. Visitors answer questions one at a time, with paths organized around practice areas and qualification considerations such as case type, urgency and fit.
Can the intake distinguish North Olmsted from other locations?+
The geographic scope should be decided with your firm. Review whether location belongs in the questions and how inquiries from North Olmsted, elsewhere in Cuyahoga County or outside your service area should be routed.
Can we choose the questions?+
Bosseo’s public page says flows are built with the firm, practice area by practice area. During consultation, review the questions, branching logic, notices and information your team needs before deciding how the intake should be configured.
Where can completed inquiries go?+
Bosseo’s public Video Intake page describes delivery with answers attached and identifies inbox, CRM and case-management destinations when paired with its automation offering. Confirm the specific destination and configuration for your firm before committing to an implementation plan.
Does Video Intake replace a lawyer’s review?+
No conclusion about legal rights or case acceptance should be delegated to a survey. Use the experience to gather information and organize follow-up, then have the appropriate person review the inquiry under your firm’s procedures.
How should we judge whether it is working?+
Review completion, case type, location, ownership, follow-up and final disposition. Do not assume that North Olmsted’s population estimate predicts demand or that a completed intake becomes a client. Set evaluation criteria with your firm and examine actual records.
