1. Start with Heath’s actual service area, not a population-based assumption
The 2020–2024 ACS five-year population estimate is 10,644, with a margin of error of 48. For attribution, the practical implication is narrower: your firm should decide how it wants to distinguish Heath inquiries from inquiries associated with the wider Licking County service area and any other areas it serves. A location label by itself is not a reliable explanation of why a person contacted you.
Recommended approach
Before reviewing performance, define the geographic questions your intake and reporting should answer. For example, decide whether Heath is a distinct service-area value, whether Licking County matters as a broader grouping, and which other locations should remain separate.
