1. Set a geographic boundary before reading the numbers
The U.S. Census Bureau records Greenville as a municipality in Darke County, Ohio, with a 2020–2024 ACS five-year population estimate of 12,741 and a margin of error of 31. That is eligibility and planning context, not evidence of legal demand, competition, calls or revenue. A dashboard review should therefore distinguish Greenville city from Darke County and avoid treating one geographic label as a complete service area. The public ROI Dashboard page says its reporting can show which cities produce clients and can connect leads to case type and source. That makes geographic definitions a practical measurement question: which location is attached to a call, form, intake or matter, and how will the firm interpret activity outside Greenville city?
Recommended approach
During the review, request a clear location convention for Greenville city, Darke County and any other area the firm intentionally serves. Do not combine those areas until the firm decides that the combined view answers a real budget or staffing question.
