1. Replace “How did you hear about us?” with a journey record
A prospective client may visit more than once, arrive through a search result, return from another source and then call. A remembered answer such as “Google” does not identify the page, referral path or sequence that preceded contact. Bosseo describes Lead Attribution as capturing the channel, referrer, landing page, device and session history, then connecting that journey to intake information. The product page also describes calls joining the same journey record. For a Fremont firm, this matters when the geographic audience includes both the city and the wider Sandusky County service area: the firm should be able to distinguish a real inquiry from a general traffic count and review the path that preceded it.
Recommended approach
Ask to see how a journey is represented from first visit through contact. Decide which fields your team needs to review before treating a source as meaningful, and define what your firm will call a qualified inquiry.
