What does Bosseo Automation connect?+
Bosseo describes connections among website forms, calls, chat, video intake, a CRM, case management and calendar booking. Bosseo names Clio, MyCase, Filevine, PracticePanther, Smokeball, Lawmatics, HighLevel, Zapier and APIs. Your exact systems and requested fields should be confirmed during the consultation.
Will Automation replace our CRM or case-management software?+
Bosseo presents Automation as a way to connect the systems your firm already uses rather than replace them. Ask for a scope specific to your website, CRM, case-management platform and calendar.
Can we route Dry Run inquiries differently from other inquiries?+
That depends on your firm’s rules and the confirmed connection scope. You can review whether geography should affect routing, ownership or escalation, but Dry Run’s population does not by itself justify a routing rule or staffing assumption.
Can follow-up vary by legal matter?+
Bosseo describes follow-up sequences by case type and channels including text and email. Your firm must decide the approved wording, timing, stopping conditions, escalation points and human takeover for each matter category.
What should we measure?+
Review measures such as inquiry arrival, attempted response, assignment, follow-up status, consultation booking and disposition. Bosseo’s public page also describes attribution and ROI products. No measurement guarantees a client, case or revenue outcome.
What happens when a person needs staff intervention?+
Your workflow should define a human checkpoint and escalation owner. Bosseo describes routing, task assignment, reminders and staff intervention, but the consultation should establish how your firm handles incomplete information, urgent contacts, duplicates and replies that fall outside an automated path.