Start with the process your Delphos team repeats
Delphos is a municipality in Ohio recorded across Allen County and Van Wert County. For custom software, the useful local question is narrower: which process must your firm perform consistently for the clients and matters it serves, regardless of where those matters originate? A smaller municipal setting may make a manual handoff especially visible, but that should be tested against your own records rather than assumed.
Recommended approach
Bring one process that a staff member performs repeatedly. Describe who starts it, what information is entered, where it goes next, and where delays or duplicate work occur. Bosseo’s public custom software page says the engagement begins with the firm’s bottleneck in plain English, followed by workflow-based design and build.
