1. Start with the geography you actually serve
Beachwood is recorded as a municipality in Cuyahoga County. Those are different geographic questions. The relevant review is whether inquiries associated with Beachwood and the wider area can be distinguished by the page, channel and journey that preceded contact.
Recommended approach
Before reviewing performance, define the geographic labels your firm uses for intake and reporting. Decide whether Beachwood should be a separate service area, one part of Cuyahoga County coverage, or simply an address or location appearing in an inquiry. Use actual inquiry and matter records to assess what the area contributes.
