What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, with the path organized around the firm’s practice areas and intended to qualify inquiries by case type, urgency and fit.
Can an Akron firm use different paths for different practice areas?+
Bosseo’s public product page says each practice area can have its own qualification path. Your firm should decide which practice areas to include, which questions are necessary and when a human should review an answer.
Does the population of Akron tell me how much intake demand to expect?+
No. The 2020–2024 ACS 5-year estimate records 189,247 people in Akron, with a margin of error of 87. It is geographic and eligibility context, not evidence of search demand, competition, leads, cases or revenue.
Where can completed intakes go?+
Bosseo says completed inquiries can be delivered with answers attached and describes delivery to an inbox, CRM and case-management system. Confirm the specific destination, routing and any related-service requirements for your firm before making a decision.
Should every inquiry be screened out automatically when it does not meet a rule?+
Not necessarily. Screening is a firm policy choice. Create a human-review route for answers that are urgent, unclear, outside a normal pattern or potentially affected by location, conflicts or other considerations your team does not want a survey to decide alone.
How should we judge whether Video Intake is working?+
Track separate stages: starts, completed submissions, qualified inquiries, consultations, accepted matters and retained matters. Review by practice area and location only when your records support that comparison. Do not treat a completed survey as proof of a case or client.
