1. Start with the journey, not the last question asked
A client’s answer to “How did you hear about us?” may not describe the full path to contact. Bosseo’s public Lead Attribution page describes records that can include channel, referrer, landing page, device, session detail and attached intake answers. It also describes calls being joined to the same journey. For a firm serving Wahpeton, the relevant question is not whether every resident behaves alike. The relevant question is whether your records can distinguish a Wahpeton-oriented service page, an organic visit, a referral, a paid path or another identifiable source when an inquiry arrives.
Recommended approach
Review five recent inquiry records, if your firm may lawfully and appropriately use them for this purpose, and note what source information is actually available. Separate verified information from a prospective client’s recollection. Ask Bosseo to explain which journey fields would be available for your site and intake path, rather than assuming every visit or call can be attributed in the same way.
