1. Turn “How did you hear about us?” into a usable record
A prospective client may remember only part of a journey. Bosseo’s public product description says Lead Attribution records the channel, referrer, landing page, device and session detail, then attaches intake answers to the journey. That matters when a person first visits a page about a legal service, returns later and contacts the firm through a different path. A remembered answer such as “Google” is less useful than a connected record showing the page and channel associated with the inquiry.
Recommended approach
Review whether your intake records can distinguish source from case substance. For Unionville matters, decide which geographic labels, service categories and qualification questions your team actually needs to assess an inquiry. Do not treat Unionville’s population as a proxy for demand; use the attribution record to evaluate real contacts.
