1. Define the geography before you define ROI
Kings Mountain is recorded by the U.S. Census Bureau as a municipality in North Carolina. Its recorded county relationships are Cleveland County and Gaston County. The 2020–2024 ACS five-year population estimate for the city is 12,039, with a margin of error of 443. That figure is eligibility context only; it does not establish legal demand, search volume, competition, leads, cases or revenue. For dashboard purposes, ask whether a location label means Kings Mountain city, Cleveland County, Gaston County, another service area or a combination. A city target and a county target should not be silently combined. The dashboard page describes rankings and leads by case type and city, so the geographic definition affects the questions you can responsibly ask of the data.
Recommended approach
Bring a written geography map to the review. Decide which locations should be tracked separately, which county relationship matters to each practice area, and whether a lead’s location is recorded consistently. Require a visible distinction between Kings Mountain and any broader North Carolina coverage before using geographic totals in a budget discussion.
