What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. A visitor answers one question at a time, with the path organized around the firm’s practice areas and qualification needs.
Can the intake ask about Carolina Beach or New Hanover County?+
That should be decided from your firm’s eligibility and routing rules. A location question can be reviewed if where the visitor is located or where an event occurred affects whether your firm handles the matter. The population record does not determine that rule.
Can I choose the questions and case types?+
Bosseo’s public page says flows are built around a firm’s practice areas and that questions, weighting and flows can be adjusted. During a consultation, confirm the available controls and decide which questions your firm is prepared to review.
Where does a completed intake go?+
Bosseo says completed inquiries can be delivered with answers attached and describes routing to an inbox, CRM and case-management system within its ecosystem. Confirm the specific destination, connection method and configuration for your firm before purchase.
Is Video Intake a replacement for attorney review?+
No conclusion about legal eligibility should be delegated to a form. Use the survey to collect and organize information under rules your firm defines, then assign appropriate human review for acceptance, urgency, conflicts and other professional responsibilities.
How should we evaluate whether it is working?+
Track the measures that support an intake decision: starts, completions, incomplete submissions, case-type distribution, routing accuracy, response ownership and final disposition. Separate those measures from signed matters and revenue, and avoid using Carolina Beach’s population as a demand or performance proxy.
