What does Lead Attribution show for an inquiry?+
Bosseo’s public description says it can show the channel, referrer, landing page, device and session context, with intake answers attached to the journey. It also describes calls, consultations and signed cases as part of the recorded path where applicable.
Can it distinguish South Lockport from Niagara County?+
That is a reporting decision to review with Bosseo. South Lockport is recorded as a census-designated place in Niagara County, but the Census record does not establish how your firm’s internal geographic labels should be configured or interpreted.
Does an attributed inquiry prove that a channel caused the case?+
No. Attribution provides a recorded journey for evaluation. Multiple interactions, referrals or offline activity may influence a matter, and the available record may not capture every factor. Use the information as evidence for review, not as a guarantee of causation or future results.
Are phone calls included?+
Bosseo’s public Lead Attribution page says phone calls can join the same journey record, including the transcript, case-type tag and web journey. Confirm the applicable call workflow and the information your firm must provide during the consultation.
Do we need to change how staff ask where a caller heard about us?+
Bosseo states that its attribution runs behind the scenes and does not require staff-managed UTM spreadsheets or a remembered “how did you hear about us?” script. Your firm should still review its intake practices, required fields and outcome updates so the information connected to a journey is useful.
Can attribution predict demand from South Lockport?+
No. The 2020–2024 ACS estimate records 9,144 residents in South Lockport, with a margin of error of 693, but population is not evidence of search demand, competition, inquiries, cases or revenue. Attribution evaluates observed firm interactions rather than predicting them from population.