1. Define what “ROI” means before viewing a tile
Bosseo’s public ROI Dashboard page describes rankings, calls, leads, retainers and revenue as connected measures. It also describes leads as classified by case type, with contacts separated into Potential New Client, Current Client or Other. Those labels matter because a call, a form submission and a signed matter are not interchangeable events. A Ronkonkoma-serving firm should decide whether its reporting needs to distinguish Ronkonkoma from the rest of Suffolk County, New York or another service area. The Census record establishes Ronkonkoma’s county relationship, but it does not tell the firm which geography produces viable matters.
Recommended approach
Ask Bosseo to walk through the definitions used for lead, matter, retainer, revenue, case type, city and source. Request a written acceptance list for the numbers the firm considers decision-ready. Keep population as context only; do not use it as a proxy for demand or return.
