1. Examine the complete path behind each inquiry
Bosseo’s public Lead Attribution page describes a record containing the channel, referrer, landing page, device and session detail, with intake answers attached to the journey. It also describes calls joining the same journey record. That distinction matters when a potential client serves themselves through several visits before contacting your office. A manually entered source such as “Google” may be too broad to explain which page or channel preceded the inquiry. Riga is a town in Monroe County, so your review should define whether the firm wants to evaluate inquiries associated with Riga town, the wider county, or both. Those are different geographic scopes and should not be blended in reporting.
Recommended approach
Ask Bosseo to show how the journey is represented for inquiries relevant to Riga and Monroe County, and decide which geographic fields your team will use when reviewing records. Treat the Census population estimate as context only; do not use it to forecast inquiries or case volume.
