Does AI Answering replace our front desk?+
Bosseo describes it as a safety net. Calls go to your team first, and the AI steps in when nobody answers within 20 seconds. Confirm the exact routing arrangement for your phone system during the consultation.
What does the system capture after a call?+
Bosseo says the system captures the caller’s case details and contact information and provides a full transcript and case summary. Its public description also states that calls are classified as Potential New Client, Current Client or Other. Your firm should decide which information is required and how staff will review it.
Can it handle calls outside office hours?+
Bosseo describes coverage for nights, weekends, holidays and overflow. Discuss the hours and call conditions relevant to your firm serving Plainedge and Nassau County, and confirm how those calls reach your team afterward.
How many calls can it handle at once?+
Bosseo’s public product text states that the system handles up to 20 simultaneous calls. That is a stated product capacity, not a forecast of your firm’s demand. Compare it with your own phone records before using it in a decision.
Where are transcripts and summaries delivered?+
Bosseo says caller details, transcripts and tags can be delivered to an inbox or case-management system. Ask which destination and configuration apply to your firm, and determine who is responsible for reviewing the records.
Can AI Answering answer questions about our firm?+
Bosseo says the system can be configured with a firm profile, including practice areas, office locations, hours, parking and consultation process. Confirm the information you want represented and establish a review process for changes before relying on those answers.
