What is Bosseo Video Intake?+
Bosseo describes Video Intake as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, with the path organized around the firm’s practice areas and case types.
Can an Owego firm choose which matters the intake addresses?+
The public product description says each practice area can have its own question path and that the survey can be weighted toward the work a firm wants to grow. During consultation, your firm should define the categories, exclusions and review rules rather than assuming a default path is appropriate.
Where do completed inquiries go?+
Bosseo says completed intakes are delivered to the firm with answers attached and describes routing by case type. The exact destination, recipients and follow-up process should be confirmed for your firm before implementation.
Does submitting a video intake create an attorney-client relationship?+
Do not rely on the intake itself to answer that legal or professional question. Your firm should approve clear website language explaining what submission means, what it does not mean and when representation begins, if at all.
Should every visitor use video intake?+
Not necessarily. A firm should provide an alternative route for visitors who cannot or do not want to use the video experience, and a separate instruction for urgent situations. Review accessibility and visitor expectations before deciding where the widget belongs.
How should we judge whether it is working?+
Start with records your firm can verify: starts, completions, incomplete submissions, category assignment, response ownership and disposition. Do not treat Owego’s population estimate as a forecast of demand, and do not treat product claims as a guarantee of leads, cases or revenue.
