Does AI Answering replace our front desk?+
Bosseo describes it as a safety net. Calls go to your team first, and the AI can step in when nobody answers within 20 seconds. It is intended to cover unanswered calls, after-hours calls, weekends, holidays and overflow rather than replace your staff.
What does the caller information include?+
Bosseo says the system captures the caller’s situation, case details and contact information. Bosseo also describes a full transcript, case summary and classification. Your firm should decide which practice-area fields and intake boundaries are appropriate before evaluating the setup.
How many calls can it handle at once?+
Bosseo states that the system can handle up to 20 simultaneous calls. That is a stated product capability, not an estimate of demand for Moreau or Saratoga County. Review your own phone conditions to decide whether the capacity is relevant.
Where do transcripts and summaries go?+
Bosseo says transcripts, summaries and caller information can be delivered to your inbox or case management system. Confirm the destination and record-handling approach that fit your firm during the consultation.
Can it decide whether the firm accepts a case?+
No such decision should be assumed. The system can capture information and classify calls as Potential New Client, Current Client or Other, but your firm must handle conflicts, legal judgment, eligibility and acceptance decisions.
How should a Moreau firm measure the evaluation?+
Use measures tied to your phone process: whether calls were answered under your chosen routing rule, whether required information was captured, whether classification was useful, whether the record reached the right destination and whether a person owned the next action. Do not treat population as evidence of call demand or a guaranteed business result.
