1. Start with the firm’s actual bottleneck
Bosseo’s public Custom Software page positions the service around problems such as repeated entry, status questions, referral tracking and lead routing. It says a firm can describe the problem in plain English rather than prepare a requirements document. That is useful when the first decision is whether a build is warranted at all. A firm serving clients connected to Mexico in Oswego County should not turn the town’s population estimate into a forecast of demand. Instead, identify the internal task that occurs often enough, or carries enough risk, to deserve investigation. Examples may include copying information between approved systems, locating a matter update or assigning an inquiry. These are examples of review topics, not claims about your firm.
Recommended approach
Write down one sentence beginning with “Someone at the firm has to manually…” Then document who performs the task, what information is used, which system is authoritative, what happens when a field is missing and what outcome would make the tool acceptable. Ask Bosseo to distinguish a custom build from a configuration change or an off-the-shelf product that already fits.
