Is Video Intake a replacement for an attorney consultation?+
No. It is a website intake experience that helps a visitor explain what they need and gives the firm information for an initial review. Your firm decides whether to contact the visitor, schedule a consultation, request more information or decline the matter.
Can the intake cover more than one practice area?+
Bosseo’s public Video Intake page says each practice area can have its own qualification path. The questions, acceptance rules and escalation choices still need to be defined with your firm.
Can we limit the experience to Johnson City?+
You can use Johnson City as a geographic rule if that matches your service decision. If your firm also serves other parts of Broome County or New York, those locations should be defined separately rather than inferred from the village population.
What happens when a visitor’s matter is outside the firm’s scope?+
The firm should decide the appropriate response in advance. That may be a clear redirect, a request for clarification or manual review. The intake should not imply that submission guarantees representation or acceptance.
Does the public page establish future lead or revenue results?+
No. Bosseo describes the product’s intended intake and qualification functions, but no future completion, lead, case, revenue or response result should be assumed. Your firm should choose measures and review them using consistent definitions.
What should we bring to a Video Intake consultation?+
Bring your accepted practice areas, service-area boundaries, common disqualifiers, urgent-matter rules, preferred reviewers, current follow-up steps and any CRM or case-management requirements. Also note accessibility needs and the information staff repeatedly has to request after a website inquiry.
