What does the ROI Dashboard describe tracking?+
Bosseo’s public product page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI citations, calls, recordings, transcripts, lead classifications, case-type breakdowns, forms, video intakes, source attribution, reviews and trends. The exact fields and definitions for your firm should be confirmed in consultation.
Can it prove that a Huntington search produced a signed matter?+
Not by ranking visibility or a call count alone. The firm should trace the inquiry and reconcile it with its own consultation, matter and financial records before treating it as a signed matter or revenue outcome.
How should Huntington and Suffolk County appear?+
They should remain separate geographic labels unless the firm deliberately defines a combined view. Huntington is a municipal town in Suffolk County, New York; the dashboard should not imply that a town metric represents the entire county or state.
Who should decide what a lead means?+
The law firm and Bosseo should review the definitions together, with the firm identifying the categories needed for intake and matter review. The firm should also decide who may correct classifications and how those corrections are documented.
What should we ask about calls and transcripts?+
Ask how calls are captured, classified, accessed, corrected and retained; which users can listen or read; how missed or unclassified calls appear; and how the firm’s privacy and professional-obligation requirements will be addressed. Do not assume a policy or retention period that has not been agreed.
Is the dashboard a separate product decision from attribution and automation?+
Bosseo presents the ROI Dashboard alongside Lead Attribution and Automation. A consultation can clarify how those services relate to your proposed measurement path. Do not assume a particular integration, data flow or implementation commitment without confirming it.