Start with the Haverstraw workflow, not a feature catalogue
A firm serving Haverstraw can have a process that crosses local service pages, inquiry handling, consultations, matter work and client communication. The town’s relationship to Rockland County helps define the service area you may want to examine, but it does not tell you which process is failing or whether a custom build is appropriate. Begin with a concrete sentence such as: “A staff member re-enters consultation information after every inquiry,” or “Clients call for updates that the team already records elsewhere.” The useful unit of analysis is the handoff. Identify who starts it, what information is created, where it goes next and where delay or duplication occurs.
Recommended approach
Map one Haverstraw-related intake or matter workflow from first contact to the next meaningful action. Separate facts observed by your team from assumptions about what software could improve.
