1. Measure the journey, not just the first answer
“How did you hear about us?” produces an answer, but not necessarily a reliable journey. A prospective client connected with East Aurora may have visited more than once or used different devices before calling. Bosseo describes Lead Attribution as recording the channel, referrer, landing page, device, and session history, then attaching intake answers to the lead record. That distinction matters when you review whether a page serving East Aurora and Erie County contributed to an inquiry without treating the population estimate as evidence of demand.
Recommended approach
Ask to see how a journey is represented from first visit through inquiry. Decide which fields your team needs to review qualification, ownership, escalation, accessibility, and follow-up. Do not treat an attributed visit as a qualified matter until your firm’s own intake and case-outcome criteria confirm it.
