1. Map the handoff from a Deerpark inquiry to a responsible person
A location page can identify Deerpark town and its relationship to Orange County, but it cannot tell you how many people will contact your firm or what type of matter they may have. Your operational evidence is closer to home: the paths a prospective client can use, the fields collected, the inboxes receiving alerts and the people expected to respond. Bosseo describes Automation as a way to map where leads come from, who handles them, which system receives them and what should happen next.
Recommended approach
Bring one real intake path to the consultation. Review the entry point, required information, destination system, owner, escalation rule and next action. Decide whether inquiries associated with Deerpark should follow the same path as other New York inquiries or require a distinct routing rule based on your practice and service area.
