1. Replace “How did you hear about us?” with a fuller journey
A prospective client in Cortlandt may encounter a page, leave, return later and then call. A remembered answer such as “Google” does not distinguish the page, referral path or earlier session that preceded the contact. Bosseo’s public Lead Attribution description says the product records channel, referrer, landing page, device and session detail, then attaches intake answers to the journey. It also describes calls joining the same journey record. This gives your firm a more useful basis for reviewing an inquiry than a manually entered source field alone. The Cortlandt population estimate is large enough to describe a defined local market, but it cannot tell you how many residents need counsel or how they find a firm. Measurement should therefore begin with actual inquiry paths, not a population-based forecast.
Recommended approach
Ask to review how a Cortlandt inquiry would be represented from first visit through contact. Confirm which journey fields are available, how phone contacts are connected, and which outcome stages your team can record without changing the facts of a matter.
