What does Lead Attribution show for an inquiry?+
Bosseo’s public product description says the record can include channel, referrer, landing page, device, session detail and attached intake answers. It also describes call and outcome information being connected to the journey. Confirm the exact scope for your firm during the consultation.
Can it show whether a Commack-related page produced a case?+
Bosseo says attribution can identify landing pages and follow outcomes through consultation and signed case. That does not mean every page will produce a case or that a result can be inferred before the firm records it. Review the page and outcome definitions with Bosseo.
Do we need to ask every caller how they found us?+
Bosseo describes attribution as running behind the scenes and connecting journey information to intake tools, reducing reliance on a remembered source answer. Your firm should still review how its existing intake and call practices are handled and what information must be entered by staff.
How are phone calls handled?+
Bosseo’s public page says calls can join the same journey record, including the web journey and call information described there. Ask which call data is available, how case-type information is applied and how the arrangement fits your firm’s privacy and access requirements.
Is this the same as aggregate website analytics?+
No. The product is described as connecting a specific lead’s journey with intake and outcome information, while aggregate analytics generally answer broader traffic questions. Confirm the systems and data fields included in the proposed scope rather than assuming that every analytics field is included.
Can attribution prove that a marketing channel caused a signed case?+
It can provide a recorded path from a visit or referral to an inquiry and, as described by Bosseo, onward to consultation and signed case. A recorded path is evidence for review, not automatic proof of causation or profitability. Use it with your firm’s matter records and decision rules.