What does Bosseo Lead Attribution say it tracks?+
Bosseo’s public product page describes channel, referrer, landing page, device, session detail and intake answers attached to a lead journey. It also describes calls joining the same journey and outcome tracking through consultation and signed case. Confirm the exact scope for your firm during the consultation.
Can attribution distinguish Clifton Park from Saratoga County?+
The page establishes Clifton Park as a town in Saratoga County, but it does not state a specific geographic configuration for a customer’s attribution records. Ask how location information would be captured, labeled and separated from source, case type and outcome.
Does attribution prove that a channel caused a signed case?+
No. A journey record can show interactions associated with an inquiry and later outcome, but association is not proof that one channel alone caused the decision. Use the information to support review and budgeting decisions, with your firm’s own definitions and judgment.
Can phone calls be included?+
Bosseo states that phone calls can join the same journey record, including the transcript, case-type tag and web journey. Discuss the call system, access rules, record corrections and the information your firm needs before treating that connection as operationally sufficient.
Do we have to ask every caller how they found the firm?+
Bosseo says its public attribution page is designed to operate behind the scenes and describes automatic journey attachment. That does not remove the need for your firm to define qualification, outcome and follow-up rules. Ask what staff must still record and how incomplete information is handled.
Where is the reported information shown?+
Bosseo describes journey detail and roll-ups in its live ROI Dashboard, including views by channel, case type and page. Confirm which dashboard views, definitions and outcome fields would be available to your firm rather than assuming every described view applies to your engagement.