1. Separate Shiprock coverage from unsupported demand assumptions
Shiprock is recorded as a census-designated place in San Juan County, New Mexico. A firm serving the community may also make decisions about surrounding service coverage, but the geographic relationship should be defined by the firm rather than assumed from the place name. Population eligibility can justify asking whether local inquiries are being identified consistently; it cannot show that a particular practice area has demand or that a particular page produces cases. Lead Attribution provides a basis for reviewing actual journeys associated with the firm’s marketing and intake activity.
Recommended approach
Define the geographic labels your team will use for Shiprock, San Juan County and any other service areas. Then review whether those labels are applied consistently to inquiries, consultations and signed matters. Keep geography as a field for analysis, not as evidence of demand by itself.
