What does Lead Attribution show for a lead?+
Bosseo’s public description says the record can include channel, referrer, landing page, device, session detail, and attached intake answers. It also describes connecting calls and reviewing outcomes through consultation and signed case. Ask during the consultation which of those views apply to your firm’s setup.
Can it distinguish Las Vegas from San Miguel County?+
The geographic scope should be defined with your firm. Las Vegas city is recorded in San Miguel County, so those are related but different geographic labels. Discuss whether the firm wants them reported separately and do not assume that an address, page visit, or population figure proves legal need or eligibility.
Does attribution tell me which channel caused a signed case?+
It can provide a recorded journey and outcome context, but a journey should not automatically be treated as proof of sole causation. Review multiple interactions, intake records, matter status, and the firm’s own attribution policy before making budget decisions.
Can phone calls be included?+
Bosseo’s public Lead Attribution page says phone calls can join the same journey, with the transcript and case-type tag connected to the web session that produced the call. Discuss the information your firm may use, access controls, and any professional-responsibility or privacy requirements.
Do we need to ask every caller how they found us?+
Bosseo states that its attribution approach is intended to reduce reliance on manual “how did you hear about us?” answers and manual tagging. Your team should still decide how intake staff record qualification and outcome information, because source data does not replace legal or operational judgment.
Is this the same as aggregate analytics?+
No. The public Bosseo description positions Lead Attribution around a specific lead journey connected with intake and outcome information, while aggregate analytics generally describes activity in summary. Ask how the proposed review would complement the tools and records your firm already uses.