Does AI Answering replace our front desk?+
Bosseo’s public product text says your team gets the first ring and the AI steps in when nobody answers within 20 seconds. It is described as a safety net for unanswered, after-hours, holiday and overflow calls, not a replacement for your staff.
What does the system provide after a call?+
Bosseo says it provides a full transcript, case summary and caller information, delivered to your inbox or case-management system. Calls are also described as classified as Potential New Client, Current Client or Other.
How many calls can it handle at once?+
The public AI Answering page states that the system can handle up to 20 simultaneous calls. Ask how that capacity applies to your phone configuration and how records are delivered when multiple calls arrive together.
Can we keep our existing phone number?+
Bosseo’s public product text says existing numbers stay in place and that the system sits behind them. Confirm the forwarding arrangement, responsibilities and any firm-specific phone requirements during the consultation.
What should a Westampton firm prepare before speaking with Bosseo?+
Prepare your service-area definition, practice areas, hours, current routing, escalation contacts, required intake fields and preferred record destination. Include how you distinguish Westampton matters from other Burlington County or New Jersey inquiries.
Will answering calls guarantee new cases or revenue?+
No guarantee should be assumed. Answering and documenting a call can create a clearer follow-up path, but eligibility, consultation, engagement and revenue depend on your firm’s decisions and the caller’s circumstances. Review your own measurements.
