Start with the journey, not the answer to “How did you hear about us?”
A prospective client may not remember every step before contacting a firm. Bosseo’s public Lead Attribution page describes a record that can include the channel, referrer, landing page, device and session detail, together with intake answers. It also describes calls joining the same journey. For a firm serving Warren township in Somerset County, that distinction matters because a location or service page may be only one part of the path, while the person’s eventual inquiry may arrive through a later visit or phone call. The Warren geography identifies the service context; it does not tell you which source produces qualified inquiries.
Recommended approach
Review whether your current records preserve the first visit, later visits, contact path and intake information without asking staff to reconstruct the journey from memory. Decide which events matter to your firm: inquiry, consultation, qualified matter, retained matter or another clearly defined outcome. Keep geographic labels precise so Warren township is not confused with Somerset County, New Jersey generally, or a broader metropolitan area.
