1. Define what “ROI” means for your Trenton practice
The Bosseo public page describes an ROI Dashboard that brings rankings, calls, leads and matters into one view. It also describes breakdowns by case type and city, source attribution, review tracking and trends over time. Those labels need a firm-specific meaning before they guide a budget decision. A call is not automatically a potential new client. A lead is not automatically a signed matter. A ranking is not automatically a consultation. For a firm serving Trenton in Mercer County, decide whether the dashboard should distinguish people seeking a new matter from current clients, vendors and other contacts, as the public page says its classification model does. Also decide whether “city” means Trenton alone, other municipalities served by the firm, or a broader service area. The Census Bureau records Trenton city as a municipality in Mercer County and gives its 2020–2024 ACS five-year population estimate as 90,338, with a margin of error of 38. That is geographic context only; it does not establish legal demand or marketing performance.
Recommended approach
Bring a written vocabulary to the review: inquiry, potential new client, qualified intake, retained matter, case type, source, city and revenue. Ask Bosseo to show how each term appears in the dashboard and where your firm—not the dashboard—must make the final classification decision.
