What does the ROI Dashboard measure?+
Bosseo’s public page describes rankings, Top 3 and Top 10 counts, SERP features, AI citations, calls, recordings, transcripts, case-type tags, forms, video intakes, source attribution, review data and trends. The exact fields relevant to your firm should be confirmed in the consultation.
Can I isolate Succasunna from Morris County?+
That should be treated as a scope question. Succasunna is a CDP in Morris County, but the geographic relationship alone does not establish how dashboard labels, pages or sources will be separated. Ask Bosseo to demonstrate the intended geographic views before accepting the measurement.
Does a ranking or AI citation prove that marketing produced a case?+
No. A ranking or citation is a visibility observation, not proof of a lead, matter or revenue. Review the dashboard alongside agreed intake and matter definitions, and ask how source attribution handles missing, repeated or later contacts.
How are calls and leads classified?+
Bosseo says calls can be transcribed and tagged by case type, and contacts can be classified as Potential New Client, Current Client or Other. Your firm should confirm the classification rules, correction process and treatment of duplicates, spam and inquiries outside its practice.
Who should have dashboard access?+
Bosseo’s public page says access can be provided to people such as partners, office managers and intake leads. Your firm should decide who may view aggregate metrics, recordings, transcripts and matter-related information, then confirm the available permission boundaries.
What should we ask about reliability and recovery?+
Ask about update timing, tracking cycles, access interruptions, record retention, exports, backups, recovery procedures and permission changes. The public page describes live access and continuously appearing activity but does not establish an uptime level or recovery commitment.