1. Start with the service area, not an assumed lead profile
Your firm may serve South Amboy while also accepting matters elsewhere in Middlesex County or New Jersey. Those are different geographic questions, and a Video Intake path should not treat every visitor as interchangeable. Bosseo describes Video Intake as a website-based guided survey that qualifies inquiries by case type, urgency and fit. That makes the service area an implementation decision: determine which locations are eligible for each practice area and what should happen when a visitor falls outside the firm’s coverage.
Recommended approach
Define location rules by practice area. Decide whether a South Amboy visitor should proceed, receive a different response, or be directed to a consultation review when the matter is outside your service area. Keep the location question limited to information your firm actually uses.
