Will AI Answering replace our front desk?+
Bosseo’s public description presents it as a backstop. Calls go to your team first, and the AI steps in when nobody answers within 20 seconds. Ask Bosseo to review how that arrangement would work with your phone system and staff responsibilities.
What information does the system capture?+
Bosseo describes capturing the caller’s case details, situation, timeline and contact information, then delivering a transcript and case summary. Your firm should approve the exact questions, boundaries and escalation language before using the service.
How are calls categorized?+
Bosseo describes three categories: Potential New Client, Current Client and Other. It also describes case-type tagging. Treat those labels as intake organization, not as a conflict decision, legal conclusion or acceptance of representation.
Can it handle calls outside office hours?+
Bosseo publicly describes coverage for nights, weekends, holidays and overflow. During a consultation, ask to review the specific forwarding rule, greeting, escalation path and delivery process your Somerville-serving firm would use.
What do we receive after a call?+
Bosseo says the firm receives a full transcript, case summary and caller information through an inbox or case-management system. Confirm the available delivery path and the fields your staff needs before deciding whether the record is sufficient.
How should we evaluate whether it is working?+
Start with operational checks: whether unanswered calls received the intended response, whether summaries arrived, whether required information was captured, whether classifications were useful and whether the assigned person followed the callback policy. Avoid assuming that answering activity proves signed matters or revenue.
