What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. A visitor answers questions one at a time, and the flow can qualify the inquiry by case type, urgency and fit before the inquiry reaches the firm.
Can a Saddle Brook firm use different paths for different practice areas?+
Bosseo’s public page says each practice area can have its own qualification path. Your firm would still need to decide which practice areas, locations and questions belong in those paths.
Does Video Intake replace a phone call?+
It is a website intake path, not a complete substitute for every communication method. Review how it should work alongside phone contact, other website options and human follow-up for visitors who need assistance or prefer another route.
Where does a completed intake go?+
Bosseo says completed inquiries can arrive with answers attached and describes delivery and routing by case type. The public page also describes connections involving inboxes, CRM and case-management systems through the broader ecosystem. Confirm the exact destination, permissions and setup for your firm before relying on it.
Can the firm choose the questions and qualification rules?+
Bosseo says flows are built with the firm practice area by practice area and can be weighted toward selected work. Your firm should approve the questions, decision rules, disclosures and escalation points before use.
How should we judge whether it is working?+
Start with observable intake behavior and operations: completed paths, abandonment, category accuracy, ownership and follow-up handling. Do not treat Saddle Brook’s population, a completion count or an illustrative calculator assumption as proof of demand, cases, revenue or search performance.
