What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. A visitor answers questions one at a time, and the inquiry is evaluated by case type and other firm-selected criteria before the next response is chosen.
Can the intake distinguish Raritan from the rest of Somerset County?+
That is a design decision for the firm to make. The firm can review whether location should be asked, how Raritan and Somerset County should be represented, and whether location changes routing or only provides context. The population record does not determine the right rule.
Can the firm choose the questions?+
Bosseo’s public page says flows are built around the firm’s practice areas and that each practice area can have its own path. During a consultation, confirm which questions, answer rules and escalation behaviors are available for the proposed scope.
Where do completed inquiries go?+
Bosseo says completed inquiries can be delivered to the team with answers attached and describes delivery to an inbox, CRM or case-management system. Confirm the actual destination, configuration, permissions and follow-up behavior for your firm before making a decision.
Does Video Intake replace a phone or contact option?+
It should not be assumed to replace every other route. Review how the video path fits alongside the firm’s phone, contact and consultation options, including what happens when a visitor cannot or does not want to use the video experience.
Will Video Intake produce more cases or revenue?+
No outcome should be promised from the available information. The service is presented as a way to guide and qualify website inquiries. Your firm would need its own measurements to evaluate completion, routing, response handling and later matter disposition.
