1. Turn “How did you hear about us?” into a journey review
A caller may remember only the last step before contacting your firm. Bosseo’s public Lead Attribution page describes a fuller record: channel, referrer, landing page, device, session detail and intake answers, with phone calls joined to the same journey. That distinction matters for a Randolph practice serving clients across Morris County. A person may discover a service page while researching from home, leave, return later and contact the firm after reviewing other information. A self-reported answer may compress all of that into “Google” or “a referral.” The product-specific decision is whether your current records preserve enough context to evaluate that path without relying on memory. Population data for Randolph identifies the municipality and county relationship, but it does not establish how many people search, call or retain counsel. Measure your own inquiries instead.
Recommended approach
Ask Bosseo to show exactly which journey fields would be available for your firm’s web inquiries and calls, how those fields are attached to intake answers, and which limitations would remain. Compare that proposed record with the fields your staff currently keeps.
