1. Turn completed client experiences into honest review opportunities
A law firm can finish a matter successfully without receiving a public review. Bosseo describes a review-request system that can ask real clients at selected moments, including after an engagement, a matter milestone or a closed case. The public description also says the service does not buy, fake or incentivize reviews. That distinction matters for a Pitman firm: the borough’s population estimate does not tell you how many former clients are eligible to be contacted, or whether they would choose to respond. Your decision should begin with the firm’s own client records, consent practices and professional-responsibility review. Ask which matter stages are appropriate, which clients must be excluded and how the firm will avoid asking only people expected to leave favorable feedback.
Recommended approach
Review the proposed request triggers against your ethics obligations, client communications and matter types. Treat any projected review growth as an item to test from your own eligible-client pool, not as a conclusion drawn from Pitman’s population.
