Start with the workflow, not the software category
Pequannock township is recorded in the 2020–2024 American Community Survey as a municipal town in Morris County, with a population estimate of 15,641 and a margin of error of 31. That is geographic context, not proof of legal demand or a reason to purchase software. Your decision should instead begin inside the firm: where does information enter, who changes it, which system is authoritative, and where does work wait? A firm serving Pequannock may also serve clients beyond the township, so the tool should reflect the firm’s actual service area and operating model rather than treat the municipality as a proxy for workflow.
Recommended approach
List the recurring task that creates the clearest operational friction. Describe the trigger, the people involved, the systems touched, the decision points and the required result. Bosseo’s public Custom Software page says the process begins with describing the bottleneck in plain English, without requiring you to write a requirements document.
