What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. A visitor answers questions one at a time, with the flow organized around the firm’s practice areas and used to qualify the inquiry by case type, urgency and fit.
How is it different from a contact form?+
A contact form commonly leaves the visitor with a name, contact information and an open text box. Bosseo’s public description says Video Intake uses a guided, practice-area-specific path and delivers completed answers with the inquiry, so the firm can review more structured information.
Can a Haledon firm choose which matters the intake evaluates?+
The Bosseo page says the survey is built around a firm’s practice areas and can be weighted toward the work the firm wants to grow. Your firm should define the accepted case types, geographic boundaries and review rules before publishing them.
Does completing the intake mean the firm accepted the matter?+
No conclusion of that kind should be implied. Completion supplies information for your firm’s review. Your approved language should explain that submission is not a promise of representation, a consultation or a decision to accept the matter.
Where does a completed intake go?+
Bosseo states that completed inquiries are delivered to the firm with answers attached and describes routing by case type. Bosseo also describes delivery through inbox, CRM and case-management connections when paired with its broader ecosystem. Confirm the destination and routing scope during consultation rather than assuming a particular system is configured.
How should we handle urgent or sensitive inquiries?+
Create an attorney-approved escalation path before launch. Tell visitors what to do in an emergency or when a deadline requires immediate action, and decide which answers require prompt human review. Video Intake should not be presented as emergency legal assistance.
