1. Replace “How did you hear about us?” with a connected journey
A caller may remember only the last step before contacting your office. Bosseo describes Lead Attribution as recording the channel, referrer, landing page, device and sessions that preceded outreach, then attaching intake answers to that journey. That is more useful than treating a remembered answer as a complete source record. Fort Lee’s geography matters here because your firm may serve a borough while also handling matters elsewhere in Bergen County. A location label alone cannot tell you whether a particular page or channel produced a qualified inquiry. Review whether each inquiry can be associated with the page and source that brought it to your firm, without treating Fort Lee population as evidence of conversion.
Recommended approach
Ask to see how a Fort Lee inquiry, a wider Bergen County inquiry and an inquiry from outside the county would be distinguished in the record. Decide which geographic fields belong in your intake and reporting views.
